Support

How can we help?

Find answers to common questions or get in touch with our support team.

Getting Started

Account & Login

Premium & Subscriptions

Focus & Notifications

Habits, Goals & Schedule

Privacy & Account Deletion

Technical Issues

Still need help?

If you couldn't find the answer you were looking for, contact our support team.

Email support

contact@you2.com.br

We read every message and reply as soon as we can.

For your security, never send passwords or sensitive authentication information in a support request.

Contact details

Raphael Collasos (YOU 2.0)

Mongaguá/SP, Brazil — CEP 11730-000

contact@you2.com.br

How can we help?

Getting Started

What is YOU 2.0?

Which languages does YOU 2.0 support?

Can I use YOU 2.0 for free?

How do I find the rest of the app?

Account & Login

How do I update my account information?

How do I change my password?

I'm having trouble signing in. What should I do?

How do I sign out?

Premium & Subscriptions

How do I subscribe to YOU 2.0 Premium?

How do I restore my purchase?

How do I manage or cancel my subscription?

Will deleting my YOU 2.0 account cancel my Apple subscription?

Focus & Notifications

How does Focus work?

Can I see Focus on my Lock Screen?

Why isn't Focus appearing on my Lock Screen?

Why didn't I receive my Focus completion alert?

Habits, Goals & Schedule

How do I create a habit?

How do streaks work?

How do I create a goal, and can I update its progress?

What's the difference between a Goal and a Project?

How do reminders work?

Challenges & Friends

What are Challenges?

Can I challenge friends?

How do I add friends?

How does the QR code and username sharing work?

Can I block someone?

Privacy & Account Deletion

How do I delete my YOU 2.0 account?

How does YOU 2.0 handle my data?

Technical Issues

The app isn't updating correctly. What should I try?

Notifications aren't working. What should I check?

I found a bug. How do I report it?

Still need help?

Contact details